Dear Carole; Even if a bit late because of the trauma of moving out of a house...to a condo, I want to express my thanks for the excellent work you did in selling my house. I think you brought together all the elements needed for success. Every phase in the process was very well done: before the sale you took the time to realize the potential of the house, and put together an exemplary marketing plan and related brochure. Once listed, your excellent teamwork and industry contacts were key factors in gaining exposure. At the close your negotiating skills proved invaluable. In hindsight, it may be your counsel on pricing, positioning and strategy that were the most important ''value added''. I will naturally recommend your services to my friends, but if I can act as a reference in any way I will certainly be pleased to relay my satisfaction to anyone thinking of listing with you. As you know I was previously unsuccessfully listed, and I was in real estate development for more.